This Privacy Policy explains how Sole Proprietor Vadim Shilov pr Beograd (Registration number: 67687949, Tax ID: 114576744, Address: Trg Nicole Pašića 5, Belgrade 11000, Republic of Serbia) (“we”, “us”, or “the Operator”) collects, uses, stores, and protects personal data when users access our website, services, mobile applications, or interact with us in any other way.
By using our website or services, you agree to the terms of this Privacy Policy.

1. What Data We Collect
We may collect the following categories of personal data:

• Information you provide directly: name, email address, phone number, company details, and messages you submit through forms or contact channels.
• Usage data: IP address, device type, browser information, pages visited, access times, and interactions with our website.
• Cookies and tracking data: small files stored in your browser to ensure proper site functionality and for analytics.
• Service-related data: if you use our AI systems, chatbots, or integrations, we may process inputs, queries, logs, and metadata required to operate the service.

We do not intentionally collect sensitive personal data unless explicitly required and legally permitted.

2. How We Use Personal Data
We process personal data for the following purposes:

• Providing access to our website, AI products, and related services
• Improving website functionality and user experience
• Responding to inquiries and providing customer support
• Developing, maintaining, and optimizing our AI solutions
• Sending important notifications or service updates
• Ensuring security, preventing misuse, and complying with legal obligations
• Statistical and analytical purposes to enhance our services

We do not sell personal data to third parties.

3. Legal Basis for Processing
We process personal data on the following legal bases:

• Performance of a contract or preparation of a contract
• Your consent (e.g., for cookies, specific forms, newsletters)
• Legitimate interest in improving our services and ensuring security
• Compliance with legal requirements under the applicable laws of the Republic of Serbia

4. How We Store and Protect Data
We take appropriate organizational and technical measures to protect personal data from unauthorized access, loss, or misuse. These measures include:

• Secure servers and encrypted communication
• Access restrictions based on business need
• Regular monitoring, backups, and infrastructure safeguards

Despite our efforts, no method of storage or transmission is completely secure. We cannot guarantee absolute security.

5. Sharing Personal Data
We may share personal data only in the following cases:

• Service providers and partners involved in hosting, analytics, payment processing, or technical operations
• Legal authorities, when required by applicable law or lawful request
• Business transfers, in case of restructuring, merger, or acquisition

We do not grant third parties permission to use your data for their own marketing or unrelated purposes.

6. International Data Transfers
Depending on the service architecture, your data may be processed on servers located inside or outside the Republic of Serbia, including the EU or other jurisdictions.
We ensure appropriate safeguards for international transfers, such as standard contractual clauses or equivalent protection mechanisms.

7. Your Rights
You have the following rights under applicable data protection laws:

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion (“right to be forgotten”)
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to data portability (when applicable)

To exercise these rights, contact us at the email address below.

8. Cookies
Our website uses cookies to ensure proper functionality and improve user experience.
By continuing to use the site, you consent to the use of cookies.
You can disable cookies in your browser settings, but some site features may not work correctly.

9. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Sole Proprietor: Vadim Shilov pr Beograd
Registration number: 67687949
Tax ID: 114576744
Address: Trg Nicole Pašića 5, Belgrade, 11000, Republic of Serbia
Email: support@convofusion.io

10. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised “Last updated” date. Continued use of the website after updates constitutes acceptance of the revised policy.